Any questions left unanswered?
Not with us!
At PurePC, we value clear and understandable information. In our FAQs, you'll find answers to the most frequently asked questions about our PCs, services, and ordering processes. If anything is still unclear, we're always here to help!
General questions
What is PurePC?
General questions
PurePC is a company that offers custom-built PCs as well as professional services such as cleaning, repairs, and custom water cooling systems. We value quality, individuality, and excellent service. You can find out more here .
Do you also offer accessories such as monitors, keyboards or mice?
Allgemeine Fragen
No, we focus exclusively on PCs and their maintenance.
But more is planned in the future
Where is PurePC located?
General questions
Our workshop is located at Knickstraße 42, 30890 Barsinghausen, Germany. We don't have a physical store, but work by appointment.
PC purchase & configuration
Can I customize my PC?
PC purchase & configuration
Yes! Instead of a configurator, we offer personalized advice. Simply contact us, and together we'll put together the perfect PC for you.
How long will it take for my PC to be ready?
PC purchase & configuration
This depends on the availability of components. It typically takes 5–10 business days for your PC to be fully built and tested. And then it's on its way to you!
What payment methods do you offer?
PC purchase & configuration
We accept cash payments on-site as well as all common payment methods via SumUp. Online, we offer Sofortüberweisung, Klarna, PayPal, and other common payment methods.
Do you offer financing options?
PC purchase & configuration
Yes, we offer PayPal within 30 days and Klarna within 30 days as payment options. Traditional installment payments are not currently available.
Shipping & Delivery
How is shipping done?
Shipping & Delivery
We ship our PCs securely packaged via our shipping partners DHL, UPS, and Hermes. All packages are, of course, insured.
Can I pick up my PC directly?
Shipping & Delivery
Yes, you can pick up your PC directly from us in Barsinghausen by appointment.
How much are the shipping costs?
Shipping & Delivery
The shipping fee is a one-time €30, regardless of the size or weight of the package. This ensures that your PC arrives safely packaged and insured.
Will my PC be tested before shipping?
Shipping & Delivery
Yes, every PC is thoroughly tested and checked for errors before shipping. This involves using special software and a complete PC reset.
Repair & Maintenance
Do you also offer PC repairs?
Repair & Maintenance
Yes! We repair broken PCs and also offer professional cleaning.
Can I send my PC in for cleaning?
Repair & Maintenance
Yes, you can send your PC to us or bring it in by appointment.
How long does a repair or cleaning take?
Repair & Maintenance
It depends on the problem. A cleaning usually takes 1–2 business days, while a repair takes 3–7 business days, depending on the defect. However, we also offer an express option: With a repair, you'll receive a diagnosis after just 1 business day, and with a cleaning, you can pick up your PC after 6 hours.
Other questions
Are there any discounts or special offers?
Other questions
Yes! You can get discount codes through our affiliate partners on Twitch & YouTube. Additionally, we regularly offer special discounts. Just check out our Instagram page, our homepage, or subscribe to our newsletter to stay up-to-date.
Do you also offer support after purchase?
Other questions
Yes! If you have any questions or need help, we're here to help you even after your purchase.
Do you plan to expand your offerings in the future?
Other questions
Yes! We're constantly working on new services and ways to improve our service.